Do the prices include VAT?
The prices on the website include VAT.
Do Outdoor Canopies offer a cash on delivery service?
Yes, we do offer this service for installations only where payment can be made on the day.
What happens once my order is placed?
You will receive a confirmation email.
What is the usual delivery time?
Online orders are delivered within 2-4 working days. You will be informed if there is to be a delay.
Can I request a particular date for delivery?
You can and we will do our best to accommodate you but it may not always be possible.
Can I hold the delivery if I’m not ready?
Yes, and you can advise us when you are ready for delivery.
Can I order my delivery to a different name or address?
Yes. You can advise of the delivery address when you order.
Am I eligible for the installation service?
We have installers in many counties, please check the website to see if the installation is available in your area.
Who could install if you do not have a local installer?
Installation is very straightforward. A good handyman could do the installation easily. Detailed instructions are included, you will need a masonry drill. Everything is pre-cut and pre-drilled. If you cannot do it yourself we suggest you use a website like www.tradesmen.ie where you can get a list of options.
How is the Clothesline delivered?
Deliveries are by courier.
Do I need to be there at the time of delivery or can somebody else sign for it?
It will be necessary for you or someone appointed by you to sign for your delivery.
What action do I need to take if items are missing or damaged?
If my Clothesline Canopy gets damaged can I purchase replacement parts?
Yes, in the unlikely event that your Clothesline Canopy gets damaged please contact us detailing the parts you need to purchase and we will arrange to send you replacement parts.
If I change my mind after I receive my Clothesline Canopy, can I return it?
Yes. If you return it within 14 days in the original packing and unused we will refund your money less any transactions costs, you will be liable for the cost of return. If the Canopy is damaged or has missing parts we will not be able to offer this service.
Is there a guarantee?
We offer a 5-year guarantee on the Clothesline Canopies and Patios under normal conditions; although we are confident that these structures will remain undamaged even in stormy weather we cannot give a guarantee against severe weather events. You may need to replace the clothesline wire, you can contact us to purchase replacement wire or purchase in a hardware shop. We cannot offer a guarantee on installations that are not carried out by one of our own installers.